Last updated: 19 September 2026

This policy explains when you can cancel and whether you are entitled to a refund. It forms part of our Terms & Conditions. It applies to purchases made from Bali Breathwork and Melanie Lopes, both operated by Sacred Movement LP (SL037189), 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.

For any refund request, contact contact@balibreathwork.com.

Please note: this policy does not cover international retreats, which have their own separate cancellation terms.

1. Your statutory cooling-off rights (UK & EU consumers)

If you are a consumer in the UK or EU buying from us online, you generally have a legal right to cancel within 14 days of purchase and receive a refund. However, there are two important exceptions that commonly apply to us:

• Digital content (such as the Daily Breathwork bundle): if you access or download the content immediately, you agree that you lose your 14-day cancellation right once access begins. We ask you to acknowledge this at checkout.

• Services and events that start within 14 days: if you ask us to begin the service (for example, an event or program that starts within the cooling-off period), and it is fully performed within that period, your cancellation right may not apply. Where the service has only partly been provided, we may deduct a proportionate amount for what you have already received.

These statutory rights sit alongside the specific policies below. Where the law gives you a stronger right than this policy, the law applies.

2. Live online events (e.g. monthly 90-minute sessions)

• Free events: no payment, so no refund applies. Simply don’t attend if you can’t make it — though we’d love to see you.

• Paid events: you may request a full refund up to 48 hours before the event start time. After that, the fee is non-refundable, as your place has been reserved.

• If we cancel a paid event and cannot offer a suitable alternative date, you will receive a full refund.

• Missing a live event does not entitle you to a refund. A replay may be provided at our discretion but is not guaranteed.

3. Daily Breathwork (digital product)

• Because this is instant-access digital content, it is non-refundable once you have accessed or downloaded it, and you confirm this at checkout (see section 1).

• If you experience a genuine technical problem that prevents access and we cannot resolve it, contact us and we will help or provide a refund.

4. Reclaim Her (multi-week program)

• You may cancel and receive a full refund up to 7 days before the program start date.

• After that point (within 7 days of the start, or once the program has begun), the fee is non-refundable, because your place, materials and group are prepared in advance and spaces are limited.

• This does not affect any stronger statutory cooling-off right you may have under section 1 (for example, if you purchased more than 14 days before the start and had not yet been given access — in which case your 14-day right may still apply).

• Payment plans: if you paid across 2 or 3 instalments and cancel in line with this policy, no further instalments will be taken from the point of cancellation. Instalments already paid for a program that has started are non-refundable. If an instalment is missed while the program is running, your access is paused until payment is brought up to date.

• We do not offer refunds for partial completion, change of mind after the start, or non-attendance.

5. Workshops and add-ons

Paid workshops (including permission/identity workshops offered alongside programs) follow the same principle as events: refundable up to 48 hours before, non-refundable after, unless we cancel.

6. How to request a refund

Email contact@balibreathwork.com with:

• Your full name

• The email address used for purchase

• What you bought and the purchase date

• The reason for your request (helpful but not required within cooling-off rights)

We aim to respond within 7 business days. Approved refunds are issued to your original payment method via Stripe and may take several days to appear, depending on your bank.

7. Exceptional circumstances

We understand that serious life events happen (illness, bereavement, emergencies). While our policies above are our standard, we consider genuine exceptional circumstances with compassion on a case-by-case basis — for example offering a credit, transfer to a future cohort, or partial refund. This is offered at our discretion and does not affect your statutory rights.

8. Chargebacks

If you have a concern about a payment, please contact us first so we can resolve it. Raising a chargeback with your bank without contacting us may delay resolution, and we reserve the right to dispute chargebacks that are inconsistent with this policy.

This Refund & Cancellation Policy has been prepared for Sacred Movement LP following standard UK consumer-protection requirements (including the Consumer Contracts Regulations 2013). It is provided in good faith and does not constitute legal advice.